COVID-19 Updates: We are BACK! and yes, WE MISSED YOU TOO! 

FAQ

Frequently Asked Questions

What is the delivery schedule?
Our home delivery schedule is Sundays and Wednesdays between 1:00 pm and 5:00 pm.

What if I’m not home to receive my delivery?
No need to worry! Our drivers can deliver your meals inside a provided insulated bag with an ice pack near your front door.

What is the typical calorie count for each meal?
Our Supercharged plan meals are typically between 430 - 550 calories and our Low-Carb plan meals range between 380 - 500 calories.

Would I be able to modify my meals to fit my style and preferences?

100% Yes. Even though we encourage everyone to give themselves a chance to try new things, we understand that no one menu fits all preferences.  So we currently allow up to ONE customization for FREE. For example, if you rather not to eat quinoa but you like brown rice; we can absolutely cater to your needs. All additional customizations are $1 per meal.

What is the shelf life on your meal items?
Our meals are 100% Natural and do not contain any additives or preservatives. Therefore we wouldn’t recommend keeping them past 3 - 4 days depending on the meal type.

Can I freeze my meals?
You can certainly do so! However, it would take the freshness aspect of it.
 

How do I heat up my meals?
Just open the lid for ventilation and place it in the microwave for up to 2 minutes. Alternatively you can place the food in an oven-safe dish and heat it up for 12 minutes at 350 degrees
 

What if I have questions or concerns about a dish?
Just give us a call. We offer full support and customizations so you can always have the best experience in your new healthy journey.

Do you use natural / organic products?
We use 100% natural products and source organic and local as much as possible so you can always have the best food available.

Where is the food prepared and cooked?
You can find our Healthy Kitchen @ Shops by The Falls and it is OPEN for take - out and delivery. Come pay us a visit and meet chef Eric and crew.

Will I lose weight?

An improved nutrition and healthier lifestyle will typically result on weight loss if necessary. However, we do have specific weight-loss programs available all year round.

What is the minimum commitment?
There is none! The beauty of our service resides on the liberty to make your transition to a “healthier you” at your own pace. No contracts and no commitments. Just good food.

When will my credit card be charged?
Our system typically process all charges and payments every Saturday evening.


What is the cut off day to order? Can I pause my subscription?
Unlike others, we close and process all orders by Friday noon. If you need to cancel or resume your meal service, make sure you contact our office team.


What are your delivery areas?
We have an exclusive delivery area ranging from Doral to the north to Homestead to the South and Downtown / Bayside area to the east.


Can I receive my delivery to my office during the day?
Give our team a call and we will figure something out for you.


Can I pick up my meals?
Absolutely! Our Healthy Kitchen is located at Shops by The Falls and it is fully setup for in-person pick-up or even curb-side pick-up. Yes, just call us from the door and we can take your meals to your car.


What do I do with the provided Insulated Bag?
All our healthy customers get a complimentary insulated bag. This is YOUR bag, please take care of it, clean it and make sure you leave it outside of your door before receiving your next delivery so our drivers can use it to place your fresh, tasty and healthy meals. Please remember to leave your bag out so you don’t get assessed a $10 replacement fee.

Will I receive food for Saturday and Sunday?
Our regular plan only includes meals for Monday through Friday but you are more than welcome to customize, upgrade or add-on to your order.


Can I choose how many days I want to receive meals for?
Yes, you can customize your healthy journey as you want. Just call the office and they will be happy to assist you.